Dispute Resolution & Arbitration Agreement

1. Informal Resolution — Required First Step

Before initiating any arbitration or legal proceeding, you agree to first contact Peralta Group, Inc. in writing at legal@peraltagroup.com and provide a detailed description of the dispute, the specific relief sought, and your contact information. We will similarly contact you before pursuing any claim.

Both parties agree to make a genuine good-faith effort to resolve the dispute informally within thirty (30) calendar days from the date the written notice is received. If the dispute is not resolved within that period, either party may proceed to arbitration as set out below.

2. Agreement to Binding Arbitration

If the informal resolution process does not resolve the dispute, you and Peralta Group, Inc. ("the parties") agree that any dispute, claim, or controversy arising out of or relating to:

• These Terms of Use, Privacy Policy, or any other agreement between the parties;
• The use of our website, client portal, or any services provided by Peralta Group, Inc.;
• Any quotation, purchase order, project engagement, or deliverable;
• Any act or omission by either party in connection with the foregoing;

…shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (including the Supplementary Procedures for Consumer-Related Disputes where applicable), except as otherwise provided in this Agreement.

3. Arbitration Procedure

• Arbitrator: A single neutral arbitrator shall be appointed in accordance with the AAA Commercial Arbitration Rules. The arbitrator will have exclusive authority to resolve all threshold issues including, without limitation, the scope and enforceability of this Agreement.
• Location: Unless both parties agree otherwise, arbitration shall be conducted in Broward County, Florida, or, at the election of the party with a claim of USD $10,000 or less, by telephone, video conference, or written submission.
• Language: All arbitration proceedings shall be conducted in English.
• Fees: AAA filing fees shall be allocated in accordance with the applicable AAA fee schedule. Each party shall bear its own attorneys' fees and costs unless the arbitrator finds that a claim was frivolous or brought in bad faith, in which case the arbitrator may award attorneys' fees to the prevailing party.
• Award: The arbitrator may award any remedy available at law or in equity, subject to the limitations in our Terms of Use. The award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.
• Confidentiality: The parties agree to keep all arbitration proceedings, awards, and related evidence strictly confidential, except as necessary to enforce an award or as required by law.

4. Class Action Waiver

YOU AND PERALTA GROUP, INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE ACTION.

The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. If this class action waiver is found unenforceable as to any particular claim, then that claim will be carved out and may proceed in court, while all remaining claims proceed in arbitration.

5. Small Claims Court Exception

Notwithstanding the foregoing, either party may bring an individual action in a small claims court of competent jurisdiction for disputes or claims within the small claims court's jurisdiction, provided the matter remains in small claims court and proceeds only on an individual (non-class, non-representative) basis.

6. Injunctive and Equitable Relief

Nothing in this Agreement shall prevent either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction to protect confidential information, intellectual property rights, or other urgent matters that cannot adequately be addressed through arbitration alone. Any such application shall be filed exclusively in the state or federal courts located in Broward County, Florida.

7. Right to Opt Out

You have the right to opt out of this Arbitration Agreement. To do so, you must send written notice to legal@peraltagroup.com within thirty (30) calendar days of first registering for an account or, for existing users, within thirty (30) days of the effective date of this Agreement.

Your opt-out notice must include:

• Your full legal name
• Your registered email address
• Your company name
• A clear statement that you are opting out of the arbitration agreement

Opting out will not affect any other terms of service or your ability to use the portal. If you opt out, disputes will be resolved in the courts specified in Section 9 below.

8. Changes to This Agreement

Peralta Group, Inc. reserves the right to modify this Agreement. If we make material changes, we will notify you by email and update the "Last updated" date at the top of this page. If you do not opt out within thirty (30) days of notification of material changes, your continued use of the Service constitutes acceptance of the revised Agreement. Changes will not apply retroactively to any dispute of which either party had notice prior to the effective date of the change.

9. Governing Law & Venue

This Agreement and any dispute arising out of or in connection with the services of Peralta Group, Inc. shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

For any claims not subject to arbitration under this Agreement, the parties irrevocably consent to the exclusive jurisdiction of the state and federal courts located in Broward County, Florida, and each party waives any objection to venue in those courts.

10. Severability

If any provision of this Agreement is found by an arbitrator or court to be invalid, unenforceable, or void, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect. Except as provided in Section 4 (Class Action Waiver), if the provisions of this Agreement are found unenforceable, the parties agree to replace them with enforceable provisions that achieve the same intent.

11. Contact

Questions about this Dispute Resolution & Arbitration Agreement should be directed to legal@peraltagroup.com.